Universal SOS | Global Medical & Security Assistance
Universal SOS delivers global medical and security support for travellers and organisations around the world. Our expert, multilingual teams are available 24/7/365, ensuring rapid, reliable assistance whenever and wherever it matters most.
One Partner. One Solution. Worldwide Network.
Universal SOS supports organisations and individuals operating globally, in complex, high-risk, and time-critical environments. Each solution is tailored to the realities of your sector—combining medical governance, security capability, intelligence, and rapid response.
Insurance & Reinsurance
We act as a trusted operational extension of insurers, reinsurers, MGAs, and TPAs—protecting loss ratios while ensuring exceptional claimant outcomes. Medically governed case management, global provider networks, and cost-containment expertise deliver faster resolutions, reduced leakage, and full auditability.
Corporate & Enterprise Travel
We help employers meet Duty of Care obligations while keeping travellers informed, supported, and safe. Corporates gain real-time visibility of employee risk exposure, proactive alerts, and immediate crisis support—anywhere in the world.
Energy, Mining & Infrastructure
We specialise in supporting remote, hazardous, and austere operations. From offshore platforms and mining sites to infrastructure projects, we deliver on-site medical support, emergency evacuation planning, and rapid response—designed to minimise downtime and maintain continuity.
NGOs & Humanitarian Organisations
We understand the realities of work in fragile and conflict-affected regions. Universal SOS provides NGO-specific medical, security, and evacuation support—balancing operational constraints, safeguarding responsibilities, and donor accountability.
Media & Journalists
For journalists operating in hostile or unpredictable environments, speed and discretion are critical. We provide pre-deployment briefings, live monitoring, emergency medical and security support, and rapid extraction options—enabling confident operations in high-risk locations.
Government & Diplomatic Services
We support government departments and diplomatic missions with medically led assistance, crisis response, and secure evacuation services. Governance frameworks, discretion, and global reach ensure compliant, reliable support for officials and staff operating internationally.
UHNW & Private Clients
Discreet, concierge-level medical and security assistance for high-net-worth individuals and families. From private medical repatriations to crisis response and travel risk support, every service is personalised, confidential, and globally available—without reliance on standard travel insurance pathways.
24/7 Medical & Security Assistance, Worldwide
Medical Repatriation Services
Clinically-led repatriations delivered with medical oversight, aviation familiarity, and a patient-centred approach — anywhere in the world.
Medical oversight on every movement
Medical oversight for all repatriations and complex medical movements is led by Universal SOS under the direction of our Chief Medical Officer, Dr Jon Sen, whose academic and clinical background includes:
- BSc (Hons) Anatomy and Developmental Neurobiology, University College London
- MB BS Medicine, University College London
- MSc Clinical Neuroscience (Distinction), University College London
- PhD Clinical Neuroscience (Neurosurgery), University College London
- MRCS (Edinburgh)
Our in-house medical team brings extensive experience in international commercial medical repatriations. Clinicians regularly operate in-flight to ensure familiarity with evolving aviation regulations, airline medical policies, and onboard clinical constraints — maintaining the highest standards of patient safety and operational compliance.
Universal SOS maintains a large and trusted pool of experienced Paramedics, Nurses and Doctors who conduct repatriations routinely, consistently receiving excellent feedback from clients, insurers, and partner organisations. Every repatriation is individually planned and clinically led, taking a holistic, patient-centred approach to ensure the safest journey and best possible patient experience.
Where a patient is not clinically suitable for commercial travel, Universal SOS can arrange alternative solutions, including dedicated air ambulance or road ambulance transport, utilising our vetted global provider network.
We also support private repatriations for clients without travel insurance or where additional discretion, flexibility, or enhanced clinical support is required — anywhere in the world.
Services
End-to-end medical, security and risk solutions built for fast decisions and global delivery.
Case Management
Clinical coordination, documentation, stakeholder communications, and continuity of care.
Cost Containment & Cross-border Payments
Transparent estimates, provider negotiations, and compliant global payments.
Global Networks
Vetted hospitals, providers, and response partners worldwide.
Travel Risk Management
Pre-trip intelligence, monitoring, and traveller support.
Workforce Resilience
Preparedness planning, training, and operational continuity.
Crisis Management
Incident coordination, escalation, and rapid decision support.
Global Security Solutions
Protective services and specialist risk mitigation.
Medical & Security Evacuations
Air and ground evacuation with clinical oversight.
Medical Supply
Critical medical logistics and rapid deployment.
Employee Wellbeing
Proactive wellbeing support and care pathways.
ISO 31030 & Employer’s Duty of Care
Policy frameworks, compliance support, and audit readiness.
Assistance Built for Complex Claims
Pegasus Claims System
Our custom-built claims CRM designed to reduce delays, automate workflows, and deliver a smooth, user-friendly journey from claim submission to resolution.
Faster resolutions, reduced leakage, full auditability
Pegasus streamlines medical and travel claims operations through structured workflows, automated notifications, real-time visibility, and clean documentation.
Notification of Claims
Verified policy information, FNOL, estimated reserve, claimant details, and medical information including VSIL flags.
HCN (High Cost Notifications)
Automatic HCN alerts issued to the underwriter or broker using the designated HCN document template.
RTI (Real-time Information)
Case activity visible in RTI with real-time bordereau claim tracking and timestamped audit trail.
International Payment Network
EUR, USD, TRY and CHF accounts with agreed PIP rates with Barclays and relationships with FX providers.
Float Management
Hold funds on behalf of underwriters with monthly bordereau reporting compliant with Lloyd’s standards.
One invoice per claim
All provider and supplier invoices paid by Universal SOS are attached to the original claim with no add-ons. We aim to provide one invoice per claim including case management fee, medical escort fees and expenses, ambulance or taxi transfers, ticketing, and ad hoc costs.
Trusted Medical & Security Providers in 190+ Countries
Global threat and intelligence monitoring underpins travel safety workflows — from pre-travel briefings to real-time alerts and crisis response.
Pre-travel risk intelligence
Destination-specific briefings covering security, medical, political, environmental, and operational risks. Guidance is tailored to traveller profile, role, and risk tolerance to support informed decisions before departure.
Real-time alerts and monitoring
Live alerts for civil unrest, natural disasters, health outbreaks, transport disruption, and security threats. Location-specific prioritisation enables rapid, decisive action.
Traveller location tracking and check-ins
Passive and active location tracking, traveller check-ins, and welfare confirmations provide rapid accountability during emerging incidents.
Crisis support and emergency response
Immediate access to 24/7 operations teams coordinating medical assistance, security advice, evacuations, and onward travel.
Duty of Care and compliance
Supports ISO 31030 alignment and employer Duty of Care obligations with auditable records of briefings, alerts, communications, and response actions.
Actionable insights for travel managers
Clear oversight of traveller exposure, active risks, incident status, and response actions enables proactive rather than reactive risk management.
Designed for organisations operating globally
Supporting executive travel, project teams, NGOs, journalists, and dispersed workforces with a scalable, intelligence-led travel safety capability that integrates into existing travel and security frameworks.
Protect your people. Reduce exposure. Respond faster.
Travel Risk Management | Protecting employees overseas
When you partner with Universal SOS, you gain access to an integrated Travel Risk Management platform designed to protect your people before, during, and after international travel. Our solution combines real-time intelligence, proactive risk mitigation, and 24/7 crisis response, giving travel managers full visibility and employees confidence wherever they operate. Schedule a demo.
Meet the Leadership Team
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Dr Jon Sen
Chief Executive Officer
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Dr Royce Law
Chief Medical Officer
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Gary Ormesher
Chief Operating Officer
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Anna Wren RN
Head of Quality & Compliance
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Vit Koristika
Head of Assistance
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Ruth Jacobs
Head of Human Resources
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Graeme Dean
Strategic Advisor, Insurance
Join our team
At Universal SOS, we provide assistance when seconds matter. Join a team of highly trained specialists who care about what they do and have the tools to make a difference to people who need support. Find your opportunity to make a difference.