Privacy Policy
is committed to protecting your privacy and handling personal data responsibly, transparently, and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process personal data including, but not limited to:
Contact details such as name, email address, telephone number, and organisation
Identification and travel information where required for assistance services
Medical or health information where necessary to provide medical assistance or case management
Technical data such as IP address, browser type, and website usage information
We only collect personal data that is necessary for legitimate business purposes.
How We Use Your Information
Personal data is processed for purposes including:
Providing medical, security, travel, and assistance services
Responding to enquiries and managing client relationships
Coordinating care with medical providers, insurers, and partners
Meeting legal, regulatory, and contractual obligations
Improving our services and website functionality
Where medical or sensitive personal data is processed, this is done strictly for the provision of assistance services and in line with applicable legal safeguards.
Lawful Basis for Processing
We process personal data on one or more of the following lawful bases:
Performance of a contract or steps taken prior to entering into a contract
Compliance with legal obligations
Protection of vital interests
Legitimate business interests
Explicit consent, where required
Data Sharing
We may share personal data with trusted third parties, including medical providers, security partners, insurers, assistance partners, and professional advisers, strictly on a need-to-know basis and subject to appropriate confidentiality and data protection safeguards.
We do not sell personal data.
International Data Transfers
Given the global nature of our operations, personal data may be transferred outside the UK. Where this occurs, we ensure appropriate safeguards are in place to protect your information in accordance with data protection laws.
Data Security
We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, or disclosure.
Data Retention
Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, including legal, regulatory, and contractual requirements.
Your Rights
Under data protection law, you have rights including the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data, where applicable
Restrict or object to certain processing
Request data portability
Requests can be made using the contact details below.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
Email: contact@universalsos.com
Updates
This Privacy Policy may be updated from time to time. The most current version will always be available on our website.
Last updated: 2026