Worldwide Medical Concierge Service
Universal SOS delivers global medical and security support for travellers operating in complex environments. Our expert, multilingual teams are available 24/7/365, ensuring rapid, reliable assistance whenever and wherever it matters most.
Worldwide Medical Concierge Service
Universal SOS provides a Worldwide Medical Concierge Service for organisations and individuals operating internationally in complex and time-critical environments. From urgent medical incidents overseas to planned treatment, second opinions, evacuation, and repatriation, we manage the entire medical journey with speed, discretion, and clinical governance.
We remove complexity, reduce risk, and ensure patients receive the right care in the right place at the right time.
Clarity, control, and confidence across borders
Universal SOS coordinates and manages medical care across borders, healthcare systems, and time zones. Our role is to provide clarity, control, and confidence during both routine and critical medical situations.
Clients benefit from immediate access to senior clinicians, a global provider network, and continuous operational oversight—without the burden of navigating unfamiliar healthcare systems, languages, or administrative processes.
Medical Operations and Case Management
Our medical operations centre operates continuously throughout the year, providing immediate access to experienced clinicians and case managers.
We deliver clinical triage and medical advice, ongoing case management from first contact to resolution, coordination between treating physicians, hospitals, insurers, employers, and families, and continuous monitoring with clear escalation pathways. Every case is overseen by qualified medical professionals with strong clinical governance.
Global Hospital and Specialist Coordination
Universal SOS maintains a vetted global network of hospitals, clinics, and medical specialists.
We identify appropriate facilities based on clinical need, arrange admissions, diagnostics, and specialist consultations, and coordinate communication between local treating teams and international experts. Documentation, translation, and cultural considerations are managed to ensure continuity of care across borders—supporting emergency admissions and planned treatment worldwide.
Medical Evacuation and Repatriation
When local treatment is not clinically appropriate or operationally viable, Universal SOS coordinates medically governed transfers worldwide.
This includes air ambulance services, commercial medical escorts, ground ambulance coordination, medical repatriation to a home country or centre of excellence, complex multi-leg evacuations from remote or high-risk locations, and fit-to-fly assessments with aviation medical clearance. All evacuations are clinically led and managed end to end by our operations team.
Second Opinions and Complex Case Review
For serious diagnoses or complex treatment decisions, we provide rapid access to independent medical review.
We arrange international second opinions, multidisciplinary case reviews, validation of diagnoses and treatment plans, and alternative care pathways where appropriate— supporting informed decision making for patients, families, insurers, and employers.
Telemedicine and Remote Medical Support
Universal SOS delivers secure clinician-led telemedicine consultations anywhere in the world.
Suited to early assessment and reassurance, follow-up care, medication guidance, and support for travellers, expatriates, and personnel in remote or austere environments. Telemedicine can be provided as a standalone service or integrated into full case management.
Medical Payments Guarantees and Administration
International healthcare systems often require financial assurances before treatment can proceed. We manage this process to prevent delays in care.
We can issue hospital guarantees of payment, coordinate direct billing arrangements, manage medical reporting and documentation, and provide transparency and control for insurers, employers, and private offices.
The Worldwide Medical Concierge Service supports insurance and reinsurance providers, corporate and enterprise travel programmes, energy, mining, and infrastructure operators, NGOs and humanitarian organisations, government and diplomatic services, and UHNW individuals, families, and private offices.
Each programme is tailored to clinical, operational, and risk requirements.
Clients choose Universal SOS for clinician-led operations, truly global medical reach, discreet and professional service delivery, rapid decision making, and integrated medical and operational control. We have proven experience managing complex international medical cases in high-risk and time-critical environments.
We operate as an extension of your organisation or family—calm, decisive, and accountable when it matters most.
24/7 Medical & Security Assistance, Worldwide
Join our team
At Universal SOS, we provide assistance when seconds matter. Join a team of highly trained specialists who care about what they do and have the tools to make a difference to people who need support. Find your opportunity to make a difference.